Inner Media's Solution Management provides a structured approach to the ongoing operation of our media solutions, with a strong emphasis on quality and service delivery.

We work closely with Clients to develop requirement metrics against which service performance is measured.

Our approach to VPS Content Management is through both pre and post-production editing & ongoing content control to ensure quality integrity. Our Offline Content Editing function covers:

1. Log control – media tracking of Client feeds & production activity
   
   
2. Filtering media content – ensuring selected media is suitable for production
   
   
3. Media splicing – alignment of selected media for offline production
   
   
4. Post-production rendering – format & rendering of final output for production

In addition to managing media content, Inner Media understands the importance of end-to-end visibility of media production so provide a tiered Service Management offering. This delivers Client agreed service levels, measured through specific Inner Media tools and processes to provide the necessary support in maintaining integrity & system availability.

Inner Media's Service Management approach is based on:

• Service Level Agreements (SLA) – agreed performance & benchmarks, and
  
  
• Service Reporting – performance monitoring, incident reporting & capacity forecasting